FAQ

FAQ – Frequently Asked Questions

I ripped or somehow damaged my product, what to do now?

Please send us the product on our address with the contact adress of yours. After decision, we will get in touch with you as soon as possible and suggest the best solution so the product is going to be once again 100% workable. The price of repairing the damaged product starts at 200,- Kc. Please kindly wash your product before sending it to us.

Is there a possibillity of making the product individually for me?

Yes! We are able to make some of the product individually. If there is a need of extending or shortening some part, please send us an email or call us. If there is a need of a complet makeover of the product, you have to personaly visit our base in the city of Sušice. The price of individual makeover is approximatelly 30% higher above standard price.

How do I maintanance or wash my product?

It is not hard to maintain the product form any special material, there are just a few simple rules you need to observe, You can find more details about maintenance HERE.

How do I get rid of the dashes from oil or resin?

You can get rid of these local dashes by using the technical gasoline, applicated on the desired part of the product softly with a piece of clout.

Which water column makes the product waterproof?

You can call the product waterproof, when it is made of material which resists at least 2 000 mm of the water column – that is what standart says. For the real outdoor challenging activities, you need more then that. In most cases, there is a real use of 15 000 mm water column and more. The water is being pressed into the product when doing outdoor activities (walking trought the grass, crashing the bushes, riding a bicycle...)

If you are into examples, when sitting there is a equivalent of 5000 mm, when kneeling down, 12 000 mm, even your backpack harness appeals on the product with an ammount of 18 000 mm. From this, you can easily say that the ideal product for outdoor activities should have at least 20 000 mm water column.

Who makes the BlocVent membrane?

We would like to offer the best of us to our customers. That is why we do not use any „chinese“ cheap fakes. The original producer of the BlocVent material is famous japanese company, which delivers their materials to renomed producers only.

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